Why Is My FedEx Package Not Moving? (7 Reasons Why)

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Yasmin Fisher

Yasmin Fisher is a fashion-loving shopaholic who has spent the last 10 years in customer service. She loves finding great deals, and thrifting is one of her favorite weekend activities.

You have been tracking your FedEx package for days now, and it seems to have stopped moving.

An obvious reason a package stops moving is inclement weather, but there could be other less obvious reasons for why a FedEx package is not moving.

Why Is My FedEx Package Not Moving?


1. Delivery Address Is Incorrect

An incorrect address is one of the most common reasons a FedEx package is not moving and is delayed.

If you move and do not update your address with FedEx, or if you input the wrong information when creating the shipping label, tracking information may show the package is not moving.

If the address on your shipping label is incorrect, FedEx will attempt to deliver the package to the wrong address. The package will be returned to the sender if they cannot deliver it.

To avoid this problem, make sure that you always update your address with FedEx and double-check the information on your shipping label before sending your package.

2. Package Is Damaged

Another reason for a FedEx package not moving is that it is damaged. Unfortunately, packages getting damaged during shipping is not uncommon.

If your package is damaged, it will likely be returned to the sender or held at a FedEx facility until it can be repaired or replaced.

If you believe your package is damaged, the first thing you should do is contact FedEx customer service to help you track down your package and determine what the next steps are.

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It is important to note that packages damaged in transit are not always eligible for a refund.

If you are concerned about possibly damaging your package, you may want to purchase insurance when you ship it.

3. Package Is Too Heavy

If your FedEx package is too large or too heavy, it may not be able to move because the equipment that FedEx uses to move packages is designed for specific size and weight limits.

If your package is too large or too heavy, you will need to contact FedEx and arrange to move the package. In addition, FedEx may require you to pay an additional fee.

In some cases, it may be possible to have the package delivered to a different location where it can be moved more easily.

When shipping any kind of package, be sure to input correct weight and size dimensions of the package to prevent delays and ensure your package can be processed through a FedEx facility.

FedEx may be able to move the package depending on the size and weight of the package and the location of the delivery address. Check FedEx size and weight limits before shipping.

4. No Delivery To Your Address

No Delivery To Your Address

It might be possible that the FedEx package is not moving because FedEx does not deliver to your address.

If you live in an apartment complex or a rural area, FedEx may not be able to deliver to your address.

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If you think this might be the case, you can try contacting FedEx customer service to see if they can give you a better estimate on when your package will be delivered.

If you still have trouble with your package, you can contact FedEx customer service for more help.

5. Recipient Not Home

Your FedEx package may not be moving because the recipient is not home, or the package was delivered to an alternate location such as a front desk, security office, or leasing office.

If the tracking information for your package shows that it was delivered, but you cannot find it, check with your neighbors to see if anyone accepted it on your behalf.

If you believe your package was delivered to an alternate location, contact the business or organization to arrange for pick-up.

If you cannot locate your package, contact FedEx Customer Service for assistance.

6. Holiday Delay

A FedEx package may not be moving because of a holiday delay. FedEx does not operate on major holidays, which can delay shipments.

If your package is shipped during a major holiday, it will likely be delayed by one or two days because FedEx does not pick up or deliver packages on these days.

Major holidays include New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

If your shipment is delayed due to a holiday, there is nothing you can do but wait. FedEx will resume operations the next business day, and your package will begin moving again.

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7. Package Sent To Wrong Facility

There are a few reasons why your FedEx package might not be moving. One possibility is that it was sent to the wrong FedEx facility.

If your package was supposed to be routed through the FedEx facility in New York but ends up at the facility in Los Angeles, it will take longer for the parcel to reach its destination.

Packages may sit in a facility waiting to be scanned and loaded, which will look like the package is not moving. However, the package should be on its way to the next destination once scanned.

To learn more, you can also read our posts on why your FedEx package got farther away, why FedEx sucks, and why UPS takes so long.

Conclusion

If your FedEx package is not moving, there could be a few reasons. However, the most common reason is that the sender has not updated the tracking information.

If you still have trouble after checking these potential issues, you can contact FedEx customer service for further assistance.

Author

  • Yasmin Fisher is a fashion-loving shopaholic who has spent the last 10 years in customer service. She loves finding great deals, and thrifting is one of her favorite weekend activities.

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