Why Does AT&T Suck? (6 Reasons Why)

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Yasmin Fisher

Yasmin Fisher is a fashion-loving shopaholic who has spent the last 10 years in customer service. She loves finding great deals, and thrifting is one of her favorite weekend activities.

In the United States, people have a love-hate relationship with phone service providers. Most people hate them because of the high prices and poor customer service offered by many of these companies.

AT&T has become one of the most hated telecommunications brands in the country. Here are nine reasons why AT&T sucks and why you should avoid them.

Why Does AT&T Suck?


1. Overpriced

AT&T is one of the most expensive providers in the country, and this company charges more than any other provider for its services. In fact, AT&T charges twice as much as similar providers that offer the same plans and packages.

Not only do they have high monthly rates, but they also charge for things that other carriers include for free, such as data overage fees and international roaming charges.

Existing customers often find that their rates go up after just a few months, while new customers are often enticed by low introductory rates that quickly jump up.

This makes it hard to stick with AT&T, even if you’re happy with their service. Why should you have to pay more when you can get the same service for less with another carrier?

2. Unreliable Network

AT&T’s reliability is the first reason why AT&T sucks. It takes an average of 18 hours for them to respond to certain problems, and they are often not helpful when they do. This means that if you have a connectivity issue or other problem with your service, it could be days before it’s resolved.

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Another issue is that AT&T has become more of a telemarketing company than a telecom provider.

AT&T made waves in the U.S. telecommunications scene for decades and is the second-largest mobile phone service provider in America.

Mobile devices are AT&T’s bread and butter, but it also offers DSL, a cable TV, and broadband Internet service.

Many customers find these services unreliable, thus making the company suck in most consumers’ eyes.

If you’ve ever had AT&T as your cell phone carrier, then you know how unreliable their network can be.

There are frequent dropped calls, poor call quality, and spotty data service.

And, in many areas, AT&T’s network is simply not as good as Verizon’s or T-Mobile’s.

If you travel internationally, then you may be disappointed with AT&T’s coverage.

AT&T’s international roaming charges are some of the highest in the industry, and their coverage is often spotty.

This can be a major problem if you’re trying to stay connected while you’re traveling.

Consider switching to a different carrier, such as T-Mobile, which offers free international roaming with its Simple Choice plans.

3. Bad Promotions

Bad Promotions

AT&T has been in the news recently for their “Unlimited Plus Enhanced” promotion. It sounds good on paper to have unlimited data, but it comes with a $100 price increase for the first year of service.

Moreover, AT&T has been known to make this same offer yearly, but with a new name and a higher price tag. Other companies, like T-Mobile, offer free data upgrades to customers as a gesture of goodwill.

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You can only get AT&T DSL from AT&T; you cannot switch to another ISP if you’re unhappy with their service.

One of the biggest reasons why AT&T sucks is because you’re forced to use them as your ISP if you have AT&T DSL. Other ISPs like Cox and Frontier will let you switch to them anytime you want, but AT&T won’t let you do that with their DSL service.

4. Paying For Services You Never Use

AT&T has a habit of charging you for services that you never even use. For example, AT&T’s U-Verse service includes a TV package, even though many customers only want the internet.

Additionally, AT&T’s cell phone plans come with features you may never use, such as unlimited data.

This means you’re paying for services you may not even need or want. Many customers find this to be bad business practice.

Moreover, you’ll get hit with “regulatory recovery charges,” designed to recoup the company’s costs. It’s all part of AT&T’s profit-first business model.

These charges will make up as much as 40% of your monthly bill! You can avoid these charges by downsizing your package, but you likely won’t save much money.

If you call to get help with your bill, you’ll likely get transferred several times and then told that the charges are non-negotiable.

5. Merger

AT&T’s merger with DirecTV will only make things worse. If you sign up for AT&T’s TV service, they’ll have access to your viewing habits, which they will use to pass on targeted ads. The worst part?

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You won’t be able to opt out of seeing these ads. The problems don’t end there, either. You see, AT&T is committed to a 20-year deal with the NFL, which means you can expect less football and more commercials during the games.

6. Bad Customer Service

If you’ve ever had to call AT&T’s customer service, you know how terrible it is. The wait times are long, the representatives are often unhelpful, and the overall experience is frustrating.

It’s no wonder that AT&T ranks as one of the worst companies for customer service year after year.

To ensure that you never have to deal with AT&T’s customer service, consider switching to a different provider, such as Verizon or T-Mobile.

To learn more, you can also read our posts on why USPS sucks, why Apple sucks, and why FedEx sucks.

Conclusion

There are many reasons why AT&T sucks. Their customer service is terrible, their network is unreliable, and their prices are high.

You might be better off switching to a different carrier, such as Verizon or T-Mobile. So be sure to weigh your options and choose wisely.

Author

  • Yasmin Fisher is a fashion-loving shopaholic who has spent the last 10 years in customer service. She loves finding great deals, and thrifting is one of her favorite weekend activities.

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