Why Does AT&T Suck? (6 Reasons Why)

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Yasmin Fisher

Yasmin Fisher is a fashion-loving shopaholic who has spent the last 10 years in customer service. She loves finding great deals, and thrifting is one of her favorite weekend activities.

In the United States, people have a love-hate relationship with phone service providers. Most people hate them because of the high prices and poor customer service offered by many of these companies.

AT&T has become one of the most hated telecommunications brands in the country. Here are nine reasons why AT&T sucks and why you should avoid them.

Why Does AT&T Suck?

1. Overpriced

AT&T is one of the most expensive providers in the country, and this company charges more than any other provider for its services. In fact, AT&T charges twice as much as similar providers that offer the same plans and packages.

Not only do they have high monthly rates, but they also charge for things that other carriers include for free, such as data overage fees and international roaming charges.

Existing customers often find that their rates go up after just a few months, while new customers are often enticed by low introductory rates that quickly jump up.

This makes it hard to stick with AT&T, even if you’re happy with their service. Why should you have to pay more when you can get the same service for less with another carrier?

2. Unreliable Network

AT&T’s reliability is the first reason why AT&T sucks. It takes an average of 18 hours for them to respond to certain problems, and they are often not helpful when they do. This means that if you have a connectivity issue or other problem with your service, it could be days before it’s resolved.

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Another issue is that AT&T has become more of a telemarketing company than a telecom provider.

AT&T made waves in the U.S. telecommunications scene for decades and is the second-largest mobile phone service provider in America.

Mobile devices are AT&T’s bread and butter, but it also offers DSL, a cable TV, and broadband Internet service.

Many customers find these services unreliable, thus making the company suck in most consumers’ eyes.

If you’ve ever had AT&T as your cell phone carrier, then you know how unreliable their network can be.

There are frequent dropped calls, poor call quality, and spotty data service.

And, in many areas, AT&T’s network is simply not as good as Verizon’s or T-Mobile’s.

If you travel internationally, then you may be disappointed with AT&T’s coverage.

AT&T’s international roaming charges are some of the highest in the industry, and their coverage is often spotty.

This can be a major problem if you’re trying to stay connected while you’re traveling.

Consider switching to a different carrier, such as T-Mobile, which offers free international roaming with its Simple Choice plans.

3. Bad Promotions

Bad Promotions

AT&T has been in the news recently for their “Unlimited Plus Enhanced” promotion. It sounds good on paper to have unlimited data, but it comes with a $100 price increase for the first year of service.

Moreover, AT&T has been known to make this same offer yearly, but with a new name and a higher price tag. Other companies, like T-Mobile, offer free data upgrades to customers as a gesture of goodwill.

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You can only get AT&T DSL from AT&T; you cannot switch to another ISP if you’re unhappy with their service.

One of the biggest reasons why AT&T sucks is because you’re forced to use them as your ISP if you have AT&T DSL. Other ISPs like Cox and Frontier will let you switch to them anytime you want, but AT&T won’t let you do that with their DSL service.

4. Paying For Services You Never Use

AT&T has a habit of charging you for services that you never even use. For example, AT&T’s U-Verse service includes a TV package, even though many customers only want the internet.

Additionally, AT&T’s cell phone plans come with features you may never use, such as unlimited data.

This means you’re paying for services you may not even need or want. Many customers find this to be bad business practice.

Moreover, you’ll get hit with “regulatory recovery charges,” designed to recoup the company’s costs. It’s all part of AT&T’s profit-first business model.

These charges will make up as much as 40% of your monthly bill! You can avoid these charges by downsizing your package, but you likely won’t save much money.

If you call to get help with your bill, you’ll likely get transferred several times and then told that the charges are non-negotiable.

5. Merger

AT&T’s merger with DirecTV will only make things worse. If you sign up for AT&T’s TV service, they’ll have access to your viewing habits, which they will use to pass on targeted ads. The worst part?

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You won’t be able to opt out of seeing these ads. The problems don’t end there, either. You see, AT&T is committed to a 20-year deal with the NFL, which means you can expect less football and more commercials during the games.

6. Bad Customer Service

If you’ve ever had to call AT&T’s customer service, you know how terrible it is. The wait times are long, the representatives are often unhelpful, and the overall experience is frustrating.

It’s no wonder that AT&T ranks as one of the worst companies for customer service year after year.

To ensure that you never have to deal with AT&T’s customer service, consider switching to a different provider, such as Verizon or T-Mobile.

To learn more, you can also read our posts on why USPS sucks, why Apple sucks, and why FedEx sucks.


There are many reasons why AT&T sucks. Their customer service is terrible, their network is unreliable, and their prices are high.

You might be better off switching to a different carrier, such as Verizon or T-Mobile. So be sure to weigh your options and choose wisely.


  • Yasmin Fisher

    Yasmin Fisher is a fashion-loving shopaholic who has spent the last 10 years in customer service. She loves finding great deals, and thrifting is one of her favorite weekend activities.

12 thoughts on “Why Does AT&T Suck? (6 Reasons Why)”

  1. Att&t sucks I will never never go with this company ever again: no discounts for seniors or military. I had no choice but to go with them. I also not own an apple phone they know nothing about there phones, never again can’t wait till this company is out of my sight,

    • Being a Vet I do not expect discounts but agree the company is a shadow of what it once was due to useless customer service and simply aimless run arounds .

  2. This is the same company that got me to get their dsl service in early 2000’s. Sold me the whole package (landline+dsl) shipped me the modem and it just wouldn’t work. I called and complained multiple times until I finally got a competent employee who let me know that due to the old lines in my area they don’t even offer internet service and that whomever sold me the package should have known but sold it to me anyway. What amazing service.

  3. No representative form of government can exist if the 4th estate works to shape public opinion by censorship or unbalanced reporting. By working to shape public opinion by unbalanced reporting you undermine your own credibility and rob people of self determination. The history that our schools no longer teach shows us where that goes. In this case it’s the 5th step on humanity’s decent into hell. Because it’s being done in support of The Global Human Development Program for the 21st Century. Which is collection of global policies that will reduce all but the ruling class to human farm animals.

  4. The AT&T customer service and corporate policies will be their downfall. I battled them for 6 months over 2 step verification to a landline number, lose of Directv channels, a failed fiber installation, and a failed phone number port to another carrier. To this day I can not receive AT&T calls on my ported number. Customer service laughed about it Then stop taking my calls. The last insult was putting a verification code on my email account. All the while they insisted I get an AT&T cell phone. My other carrier was not good enough. A FCC complaint was filed and AT&T rubber stamped without investigating it. The Ma Bell attitude.

  5. My problem has been the sub contractors they use in Miami have never shown up to bury the fiber optic wires / upgrade I never wanted but now the only service they offer so every week I call ATT and all they do is put in ANOTHER case number .

    Eventually the wires will be cut by the lawn mower and that day I drop ATT and go to a different company.

    ATT has become a never ending labyrinth of run arounds where they think filing a case number after case number is the same thing as actually taking care of the problem.

  6. They lie cheat and steal from you! Their cusomer service sucks bigtime! I am in an older building and i can only get this horse shit company for phone internet and tv! They are too big and they have lost control! I am on auto-pay now what a mistake! They took money out of my bank account and did not email me! They suck!

  7. Finally got ATT U-verse cancelled. 20-30 minutes on the phone. Repeated attempts to retain the business (the service was for my deceased mother). ATT store would not take equipment. Had to go to FedEx office.


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